Frequently Asked Questions Regarding the Credit Card on File Agreement
How much and when will the money be taken from my account?
The insurance companies on average take approximately 2 weeks to process submitted claims. Whatever the allowed amount is, your copay, coinsurance, and deductible are taken into consideration. It simply depends on your individual policy what you may owe. Once the insurance explanation of benefits is recceived and posted to your account, you will be senta statement showing your portion. You will have 30 days to send an alternative form of payment if you prefer. If no alternative payment is received, your patient's financial responsibility will be processed.
How do you safeguard the credit information you keep on file?
We use the same methods to guard your credit card information as we do for your medical information. The card information is securely protected by the credit card processing component of our HIPAA compliant practice management system. This system stores card information for future transactions using the same technology that online retailers use. We cannot see the card number - only the last four numbers, giving us no way to use the card outside ofthe billing system. There is no way to export the card information out of our system. The only way to use it is to process a payment in our practice management system.
What are the benefits?
It saves you time and eliminates the need to write checks, buy stamps or worry about delays in the mail. It also allows us the chance to refund patients easily, if necessary. It drives our administrative costs down because our staff sends out fewer statements and spends less time taking credit card information over the phone or entering it from the billing slips sent in the mail, which are less secure methods than us storing the information. The extra time staff has can be spent directly helping patients either over the phone, or with insurance claims or in person.
I always pay my bills on time. Why do I have to do this?
The entire collection process is time consuming and costly and takes away time we could better spend helping our patients. Reducing unnecessary costs is essential for us to continue to be allowed as a network provider with most insurance companies. It also allows us the chance to protect our patients from Privia's aggressive collections department.
What if there is a payment discrepancy or I have other payment questions?
Please contact Privia Medical Group's billing department at (888)774-8428. This policy in no way compromises your ability to dispute a charge or question your insurance company's explanation of benefits.
Will I still reccive a paper bill by mail?
Yes, you will receive a bill which will show the amount to be charged to your card in 30 days. If you prefer to pay by an alternative method, you may do so during that period. If you do not wish to make any payment method changes,just hold onto the statement for your records and your card will be charged.